A new PayPal survey finds most merchants still lack the infrastructure to compete, as AI agents increasingly drive product discovery and purchasing.
AI agents have already started buying on behalf of customers. Yet most merchants still lack the infrastructure to serve them. That disconnect sits at the center of PayPal’s first U.S. Agentic Commerce Pulse Survey, based on responses from 498 decision-makers across small businesses, mid-market firms, and large enterprises.
A new PayPal survey finds most merchants still lack the infrastructure to compete, as AI agents increasingly drive product discovery and purchasing.
AI agents have already started buying on behalf of customers. Yet most merchants still lack the infrastructure to serve them. That disconnect sits at the center of PayPal’s first U.S. Agentic Commerce Pulse Survey, based on responses from 498 decision-makers across small businesses, mid-market firms, and large enterprises. Tech
