The 12-year-old outdoor brand will send you swappable parts and tools, so a broken wheel or busted latch doesn’t have to end a trip—or the bag’s life.
You’re three days into a work trip in a foreign city, running late for a meeting, and you yank the zipper on your carry-on one last time to force it closed. It catches. You pull harder. The slider pops off the track, and suddenly a piece of luggage that cost you several hundred dollars is, for all practical purposes, an open box with wheels. You find a hotel concierge who points you to a cobbler. You buy a roll of duct tape. You miss your meeting.
The 12-year-old outdoor brand will send you swappable parts and tools, so a broken wheel or busted latch doesn’t have to end a trip—or the bag’s life.
You’re three days into a work trip in a foreign city, running late for a meeting, and you yank the zipper on your carry-on one last time to force it closed. It catches. You pull harder. The slider pops off the track, and suddenly a piece of luggage that cost you several hundred dollars is, for all practical purposes, an open box with wheels. You find a hotel concierge who points you to a cobbler. You buy a roll of duct tape. You miss your meeting. Design
