​The operational tax undermining frontline organizations 

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For years, leaders have framed frontline challenges as a labor problem. It’s time to admit execution is falling short.

On paper, operations appear stable. Stores open on time, patients are cared for, products are manufactured and delivered.

 For years, leaders have framed frontline challenges as a labor problem. It’s time to admit execution is falling short.

On paper, operations appear stable. Stores open on time, patients are cared for, products are manufactured and delivered.  Fast Company Impact Council 

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