Pollsters and market researchers are using synthetic respondents to fill in for real people. Critics worry the practice could turn machine-made assumptions into data.
The market research sector has a problem: You don’t pick up your damn phone anymore. Some eight in 10 of us don’t answer when an unknown number calls, according to the Pew Research Center, a shift that has had a knock-on effect on pollsters’ ability to get us to share our thoughts. Online surveys, too, can be easily gamed, and because they require people to opt in by physically visiting a website, they can be even easier to ignore than phone surveys.
Pollsters and market researchers are using synthetic respondents to fill in for real people. Critics worry the practice could turn machine-made assumptions into data.
The market research sector has a problem: You don’t pick up your damn phone anymore. Some eight in 10 of us don’t answer when an unknown number calls, according to the Pew Research Center, a shift that has had a knock-on effect on pollsters’ ability to get us to share our thoughts. Online surveys, too, can be easily gamed, and because they require people to opt in by physically visiting a website, they can be even easier to ignore than phone surveys. Tech
